Choose a support category:
We are committed to connecting you to the world. In order to have you connected 24 hours a day, 7 days a week, we have created a reference guide with trouble shooting tips and the most common frequently asked questions. For your convenience, we have provided the most current information depending on what type of product you are receiving.
If you still need further assistance, please contact us On-line or via Phone.
Many support issues are easily resolved:
TELEVISION
- Check all cables to ensure they're tightly fastened and plugged in.
- Make sure your remote control has fresh batteries.
- If your Set Top Box goes through your VCR or DVD player, make sure the unit is off or is set on the channel that allows the signal to pass to the TV.
- If you're having a problem with your cable modem, try resetting the modem by unplugging the power cord and plugging it back in.
- If resetting the modem doesn't get you connected, re-start your computer.
- Always check and make sure all connections are tight and secure.
- If your power goes out, portable phones will not work; however traditional phones will if plugged into a live jack.
- When you're not using your portable phone, always make sure it is charging on your base.
