| A: | If you are unable to get online, there can be any number of causes. Please take a moment to check the following common issues, and remember our support team is available 24x7x365 to help!
- Check your Cables - Windows & MAC
It is possible that your equipment has shifted and the cables are no longer connected. Unplug the Ethernet data cable from the wall and the computer, and then plug it back in, making sure you get a faint click when the connector slides into place
- Powercycle your Equipment - Windows & MAC: Sometimes, shutting down all power to your computer helps to restore service.
- Turn off all equipment for 20 seconds.
- Turn on your system, starting at the wall. As an example, if you have a personal router, turn that device on first.
- Check the Network Settings
[For Windows Vista]
- Click the Search Bar on the bottom left of your desktop.
- Type Run and press Enter. The Run box should appear.
- In the Run box, type ncpa.cpl.
- Right-click on the Local Area Connection icon and select properties.
- Check to make sure that Client for Microsoft Networks and Internet Protocol Version 4 (TCP/IPv4) are checked.
- Internet Protocol Version 6 (TCP/IPv6) should not have a check. If it does, uncheck the box and continue.
- Double-click Internet Protocol Version 4 (TCP/IPv4).
- Make sure that Obtain an IP address automatically and Obtain DNS server address automatically are checked. If they are not, delete any numbers out of all fields, set both to Obtain automatically and select OK.
- Reboot the computer for any changes you�ve made to take effect.
[For Windows XP]
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- Click Start and select Control Panel.
- Make sure the screen is on classic view, and double-click the Network Connections icon.
- Locate the Local Area Connection and right-click it, choosing Properties.
- In the new window that opens up, look under the heading This connection uses the following items
- Verify that both Client for Microsoft Networks and Internet Protocol TCP/IP are selected.
- Double-click Internet Protocol TCP/IP.
- Make sure that all the fields in this window are empty.
- Make sure that Obtain an IP address automatically is selected.
- Make sure that Obtain a DNS server automatically is selected.
- Click OK to close.
- Reboot the computer for any changes you�ve made to take effect.
- Check the Proxy Settings - Windows Vista & XP If your computer was previously set to use a proxy server, it can interfere with service. This could also happen if your computer was previously quarantined by Pavlov Media.
- Open Internet Explorer.
- Select Tools, then Internet Options.
- Select the Connections Tab.
- Click the LAN Settings button.
- In the LAN Settings Window, verify that nothing is checked or filled.
- Click OK.
- Reopen Internet Explorer to see if the issue has been resolved.
- Check the IP Address - Windows Vista & XP
- Go to Start and select Run.
- In the Run window, type "cmd" and press Enter.
- When the command prompt appears, type the command "ipconfig /all" and press Enter.
- Under Ethernet Adaptor Local Area Connection, you�ll find one of three things: (Media State: Media Disconnected); (IP Address); or (Auto-configuration IP Address).
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